Shipping Info

DOMESTIC U. S. SHIPPING

Shipping Rates:

Orders up to $11.99 are $5.99 standard rate (contiguous 48 states)

Orders from $12.00 to $29.99 are $9.50 standard rate (contiguous 48 states only)

Orders $30 and over are calculated by weight, destination and shipping option.

CastingGifts.com ships Monday through Friday. We do not ship on Saturdays, Sundays or holidays. Shipping charges are calculated at checkout based on the shipping option selected, weight and destination, or order cost if under $30.

Split Shipments When placing an order, it can be shipped to a different address than the billing address. However, orders CANNOT be split and sent to two different addresses. In this case, they must be input as two separate orders. Example: you are sending a gift to a friend and want to order something for yourself also. If you choose to have the gift sent directly to the recipient, then you must submit it as a separate order and then place your order separately. If you have everything shipped to you directly, then it can be placed as a single order.

Signature Acceptance We do not require signature acceptance of our orders. It is the delivery driver’s option to leave an unattended package at a customer destination. Please be aware that we have no control over this decision, and therefore we are not responsible for loss, damage, or theft after delivery is made. If this is a concern, and you don't wish to have your package delivered to your home if no one is there during the day, we suggest shipping to your office work location. Just let us know when filling in the shipping form, by including the name of the Company and check the box for a Commercial address (home businesses are classified as residential, not commercial addresses).

Standard shipping: At checkout, our Standard Shipping option refers to either USPS Priority Mail, Fed Ex Ground or Home Delivery, or UPS Ground. In general, orders under $50 will ship USPS Priority Mail or FedEx. However, if the weight and destination of the package makes UPS Ground a more efficient option, we will ship via that carrier. Generally, for orders over $50, we have found Fed Ex Ground or Home Delivery or UPS Ground to be the most effective method of shipping given the size and weight of the products. For all domestic U.S. orders weighing over 70 pounds, shipping fees will not be calculated at checkout. In this case, we will email you to let you know the shipping fee, which will be billed as a separate charge or Paypal tranaction. If you would like to know the shipping fee prior to submitting your order, please contact us at info@castinggifts.com or call us at 630.922.9097 first.

Since UPS and FedEx do not deliver to a P.O. Box, it is our policy not to ship to a P.O. Box.

Below, you'll find additional information about our shipping options:

Fed Ex / UPS

Fed Ex and UPS Ground shipments normally take 2 to 4 business days depending on location. We are based in the suburban Chicago area, so delivery to Midwest locations is generally 2 business days, locations to the East and South are 3-4 business days, while delivery to the West is typically 4 business days, except for areas highlighted as 5 day delivery on the map below. When calculating delivery times, do not count weekends or holidays as business days as FedEx and UPS do not pick up or deliver on weekends for the shipping rates calculated on our site. During peak periods like Christmas, you may want to factor an additional business day into your estimated delivery times.

Delivery Zone Estimates

US Postal Service (USPS)

Priority Mail usually takes 2-3 business days (not guaranteed), depending on your destination. First Class Mail may be used for standard rate packages (under 13 ounces) and could take up to 5-6 business days.

Packages sent to Alaska, Hawaii, and U.S. Military APO/FPO addresses (see below) will be sent USPS Priority Mail. Expedited shipping is available for Alaska and Hawaii, but NOT to military addresses.

Expedited Shipping

Available at checkout. These options include Overnight and 2nd Day Delivery and are available for all 50 states. We may use either FedEx, USPS Express Guaranteed services, or UPS for expedited deliveries, at our discretion.

Please note that the shipping rates quoted for 2-Day or Overnight shipping DO NOT apply to package pick up or delivery on weekends. Since FedEx and UPS do not typically pick up or deliver on weekends or holidays, please do not calculate Saturdays, Sundays or holidays into the estimated delivery time for your order.

U.S. Military APO/FPO Addresses

When shipping packages to a military address, the following information must be used to ensure the package arrives. APO (Army/Air Force Post Office) or FPO (Fleet Post Office) is used for the “City” designation in the shipping address. In the state drop down box, choose either “Armed Forces Americas” (“AA”), “Armed Forces Abroad” (“AE”), or “Armed Forces Pacific” (“AP”). Put “United States” in the Country drop down box even if the ultimate destination is overseas. Don't forget to include the specific military zip code for the APO/FPO. DO NOT TYPE IN THE CITY OR COUNTRY WHERE THE PACKAGE IS BEING SENT AS THE DESTINATION.

In addition to the shipping time it normally takes, the military then has to deliver your order to the recipient. This can delay receipt of your purchase by days or even weeks. Although we cannot control this process, we wanted to make you aware that it can take somewhat longer to receive your order. Since we are not responsible for delivery delays, orders sent to APO/FPO addresses are still subject to our 30 day return policy (from our ship date).

INTERNATIONAL DELIVERY

We accept international orders to the U.K., Puerto Rico, and Canada (except to the Yukon, Nunavut or Northwest Territories). All products listed on our website are available for ordering, EXCEPT the Glass Display Domes and our 16x20 Shadow Box Kits which are not shipped internationally.

FOR CANADA: We use UPS Standard Service to Canada for delivery. UPS does not deliver on weekends or holidays. We have found that delivery times to most locations are about one week.

In general, Canadian payments should be made through PAYPAL. The Visa, Discover, or Mastercard payment selections on our checkout form are usually valid only for US residents due to address verification (AVS) requirements. However, we have found that some Canadian addresses can be verified and charges are accepted. Please be aware that we have no control over which cards our AVS processor recognizes. So, if you would like to try to put your order through on Visa, Discover, or MC, you are welcome to do so. However, be aware that if for any reason our processor denies your charge because it is unable to verify your customer billing address, you will then have to use PAYPAL for payment.
Shipment to third party addresses is not allowed on international orders. We will only ship to the BILLING ADDRESS for Visa, Discover, and MC approved payments or to a CONFIRMED ADDRESS for orders paid through PayPal. (A confirmed address requires a PayPal account be established.)
For international orders to Canada, most postal codes have been built into our shipping calculator. For orders weighing over 30 pounds or for those postal codes not yet built in, shipping fees will not be calculated at checkout. When no shipping is calculated, we will email you to let you know the shipping fee, which will be billed as a separate charge or Paypal tranaction. If you would like to know the shipping fee prior to submitting your order, please contact us at info@castinggifts.com or call us at 1.630.922.9097.
A $2.95 USD International Handling Fee per shipping box will be applied to every international order.
Orders between $100 to $300 USD will be charged an additional $1.95 USD insurance. Orders over $300 require additional insurance (we will quote you via email for your approval).
If you would like expedited delivery to Canada, please contact us for a quote. The expedited shipping options at checkout are for U.S. orders only.
By purchasing from us, you agree to be responsible for paying any duty, import fees or taxes, if applicable. If the package is refused or is returned to us for any reason, you also agree to be held responsible and pay for any return fees, unpaid duty, taxes or return costs. A minimum $5 (or 10%) USD return/restocking fee will also apply. Purchasing from us indicates your understanding and agreement with this policy.

FOR ORDERS to the UNITED KINGDOM or PUERTO RICO: Orders will be sent via U.S. Mail and will usually take 4 to 5 business days to Puerto Rico and about 10 business days to the UK (excluding time in customs).

Payment must be made through a confirmed PayPal account. Our site's credit card processor is not set up to verify international addresses and will decline all charges if the Visa, Discover, or MC payment option is selected at checkout. A confirmed PayPal address can be obtained only by establishing a PayPal account if you do not already have one. The billing address on the credit card you use to establish the account must match the address on your PayPal account and PayPal must confirm the match.

Shipment to third party addresses is not allowed on orders to Puerto Rico or internationally. Your CONFIRMED PayPal address is the only address we will ship to. Shipment to an unconfirmed address will be denied, even if payment has been made. We will notify you via email should this situation arise, and request a confirmed delivery address instead.

Shipping charges for international orders to the UK will not appear at checkout. We will contact you via email with your shipping rate, which will be billed separately through PayPal.

An international handling fee will be assessed at $2.95 per shipping box.

All orders over $100 will require additional insurance. For the UK, we will quote your insurance rate along with your shipping charge on an order by order basis. For Puerto Rico, a $1.95 insurance fee will be added for orders between $100 and $300. For orders over $300, we will quote additional insurance via email and bill via PayPal.

By purchasing from us, you agree to be responsible for paying any duty, import fees or taxes, if applicable. If the package is refused or is returned to us for any reason, you also agree to be held responsible for paying any return fees, unpaid duties, taxes or return costs. A minimum $5 (or 10%) USD return/restocking fee will also apply, over and above any return costs. Purchasing from us indicates your understanding and agreement with this policy.

In the future, we eventually plan to add Australia to our list of destinations. Please send us an inquiry at info@castinggifts.com if you would like us to notify you when we ship to your country, or if you would like us to add your country to our list of international destinations.

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